With Telesor users can communicate in real time, via a text interface and free of charge, with various organisations and companies, including the customer service of the train operator ADIF. The application is intended for the use of deaf or hard of hearing people and / or people with verbal communication problems (although it can be used by other groups). It aims to facilitate their interaction with the organisations attached to the service, including ADIF. Users communicate through a free app that can be downloaded to a smartphone. They can communicate via text in real time, quickly and easily, without interruptions or waiting.
Category: Digital information services/platforms
Developer: Fundación ICH
Main function: Digital information service/platform
What is the main sub-function of the service/product: Travel information provision – for people with disabilities
Target group(s): People with disabilities: impaired hearing
Countries/cities of operation: Spain
Technologies needed to use the service:
- Smartphone with internet connection
Is there a non-digital way to use this service or product? Yes. The information can be obtained by phone from the train station (Adif) information telephone service, but this is not as accessible to people who are deaf or hard of hearing or who have verbal communication difficulties.
Why is this a good example?
| Reason(s) | Free to download and use |
| More details | The app is free to download on web browser, iOS and Android. This makes it accessible to people on low income. |
| Tags | Cost, Specific user groups- People with low income |
| Reason(s) | Provides access to travel information for people who are deaf or hard of hearing or have verbal communication problems |
| More details | Through the free app, users are able to communicate with an agent via text in real time, quickly, easily and without interruptions. |
| Tags | Usability-Multimodality, Accessibility, Group-People with disabilities |
| Reason(s) | Information from qualified staff |
| More details | The agents who answer via text are the same people who answer the train station (Adif) information telephone service. This allows them to have first-hand contact with updated information, avoiding consultation with third parties and delays in the response. |
| Tags | Functionality-Real-time information |
If you would like to know more about why this product is part of this catalogue or what aspects of this example are specifically appropriate, click here to view the full DIGNITY Interactive Catalogue, which contains further information.
